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Articles related to: customer service

Charles M Cooper
Charles M Cooper

Retailers Seeking Their Own Economic Stimulus

Today: Retailers are looking for some economic stimulus of their own, “Productivity Bankruptcy Day,” small business ads on MySpace, email red flags and much more.


Tags: small business, state budgets, credit outlook, retail stimulus plan, government contracting, production bankruptcy day, labor-waste elimination, myspace, advertising, 401(k), holiday slump, email list rentals, customer service

Filed Under: ABC Small Business Brief

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Posted: 12/29/2008 | Comments Comments (0) | Print Print Article

Charles M Cooper
Charles M Cooper

Electoral College Speaks: Obama is 44th President

Important stories and highlights from the world of business. Today: Obama is officially the elected President, mark-to-market accounting would put the US deficit at over $1 trillion, managing change, cutting costs without pink slips and much more.


Tags: small business, obama, mark-to-market, us deficit, bailout, change management, cost cutting, start-ups, training, follow-up, health reform, customer service, email, search engines, marketing

Filed Under: ABC Small Business Brief

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Posted: 12/15/2008 | Comments Comments (0) | Print Print Article

Charles M Cooper
Charles M Cooper

Small Business Brief for 11/25

Important stories and highlights from the world of business. Today: the Obama stimulus package, great entrepreneurs, more SBA loans, holiday season shoplifting, ego and customer service and much more.


Tags: small business, obama, economy, stimulus package, healthcare, entrepreneurs, sba, loans, consumer lending, fdic, problem list, osha, start-ups, taxes, customer service, shoplifting, public relations, social networking, export

Filed Under: ABC Small Business Brief

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Posted: 11/25/2008 | Comments Comments (0) | Print Print Article

Charles M Cooper
Charles M Cooper

Small Business Brief for 11/19

Important stories and highlights from the world of business. Today: Business braces for changes in Washington, consumer prices drop, raising capital from your customers, the paid family leave issue and much more.


Tags: small business, washington, financial regulation, labor, fed, interest rates, consumer prices, price stability, growth, healthcare costs, paid family leave, customer service, employee gifts, raising capital, email, marketing

Filed Under: ABC Small Business Brief

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Posted: 11/19/2008 | Comments Comments (0) | Print Print Article

Charles M Cooper
Charles M Cooper

Is Civility in Marketing on its Way Out?

There will always be customers that we like more than others. They spend more, they're easier to work with--there are all sorts of reasons. Still, how much better do you treat them than your other customers? United Airlines has answered that question and it makes me wonder if civility in marketing is on its way out.


Tags: small business, united, most-valued guests, customer service

Filed Under: The Bottom Line

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Posted: 11/10/2008 | Comments Comments (5) | Print Print Article

Charles M Cooper
Charles M Cooper

Customer Service for a Price

We have heard of customer service being a perk for the select few, now we hear of a company that charges you to have a customer service agent that knows what they are doing? Will it ever end?


Tags: small business, customer service, air canada, outrageous charges

Filed Under: Small Business Blog

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Posted: 9/5/2008 | Comments Comments (1) | Print Print Article

Charles M Cooper
Charles M Cooper

Whistleblowing in Cyberspace

There are sites on the Web that will hold your company's feet to the fire if you don't handle your business. Disgruntled consumers write reports about their experiences with bad products, painfully substandard customer service, loopy management practices and more. Many in business wish these sites didn't exist, but they do serve a purpose, both for consumers and the companies they discuss.


Tags: small business, complaints, customer service

Filed Under: Small Business Blog

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Posted: 8/5/2008 | Comments Comments (1) | Print Print Article

Charles M Cooper
Charles M Cooper

Problem Customers, What Can You Do?

Fire them! That seems to be a growing trend in business. Sometimes, keeping a customer happy is more expensive than losing their business, or they are more problematic than they are worth. Is that how you do business? You might have to consider it, so here are some things to think about.


Tags: customer service, problem customers, firing, customer relations

Filed Under: Small Business Blog

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Posted: 7/8/2008 | Comments Comments (3) | Print Print Article

Ed
Ed

Customer Stereotyping Leaves a Bad Impression

Every retailer has a strategy on how to best serve their customer. There's nothing insidious about that. However, there is a recent trend in retail that has made more than a few people uncomfortable. Read more...


Tags: retail, profiling, stereotyping, best buy, customer service

Filed Under: Small Business Blog

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Posted: 6/26/2008 | Comments Comments (1) | Print Print Article

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